Privacy policy

Werkstatt Labs (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our products.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely through third-party payment providers)

Technical Information

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Cookies and usage data

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate regarding purchases or inquiries
  • Provide customer support
  • Improve our website and products
  • Send marketing communications (only if you opt-in)
  • Prevent fraud and enhance security

We do not sell or rent your personal information.

3. Payment Processing

Payments are processed through secure third-party providers. Werkstatt Labs does not store full credit card information on our servers.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Analyze traffic and user behavior
  • Enhance user experience

You can modify your browser settings to decline cookies, though some website features may not function properly.

5. Data Sharing

We may share your information with:

  • Shipping carriers
  • Payment processors
  • Service providers assisting with website operation
  • Legal authorities if required by law

All third parties are required to handle your data securely.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

8. Your Rights

Under Canadian privacy laws, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent for marketing communications

To exercise these rights, contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

Werkstatt Labs reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

11. Contact Information

If you have questions about this Privacy Policy or your personal information, please contact:

Werkstatt Labs
Email: werkstattlabz@gmail.com