Shipping policy

At Werkstatt Labs, we strive to process and ship orders quickly and securely. Please review the details below regarding our shipping practices.

Order Processing

  • Orders are typically processed within 1–3 business days.
  • Custom or made-to-order items may require additional production time.
  • Orders placed on weekends or holidays will be processed the next business day.
  • You will receive a confirmation email with tracking information once your order ships.

Werkstatt Labs reserves the right to delay shipment if additional verification is required.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on destination and package weight.

Estimated delivery times:

  • Canada: 2–7 business days
  • United States: 4–10 business days
  • International: 7–21 business days

Delivery times are estimates only and are not guaranteed.

Duties, Taxes & Import Fees

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Brokerage fees

These charges are the responsibility of the customer. Werkstatt Labs is not responsible for delays caused by customs.

Lost, Stolen, or Damaged Packages

Werkstatt Labs is not responsible for:

  • Packages lost or stolen after confirmed delivery
  • Delays caused by shipping carriers
  • Incorrect shipping addresses provided by the customer

If your package arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the packaging and product

We will work with the carrier to resolve the issue.

Address Accuracy

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect addresses may be subject to additional shipping charges.

Shipping Restrictions

Some products may be restricted in certain regions. It is the customer’s responsibility to ensure compliance with local laws and regulations before purchasing.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Tracking updates are provided directly by the shipping carrier.

Contact Information

For shipping related inquiries:

Werkstatt Labs
Email: werkstattlabz@gmail.com