Refund policy
Return Policy
At Werkstatt Labs, we stand behind the quality of our products. Please review our return policy carefully before making a purchase.
Returns
We accept returns under the following conditions:
- Return request must be made within 14 days of delivery.
- Item must be unused, uninstalled, and in original packaging.
- Product must be in resalable condition.
- Proof of purchase is required.
Returns that do not meet these conditions may be refused.
Non-Returnable Items
The following items are not eligible for return:
- Installed or used products
- Custom, made-to-order, or special-order parts
- Clearance or discounted items
- Electrical components
- Products damaged due to improper installation
Return Process
Email us at werkstattlabz@gmail.com with your order number and reason for return.
- If approved, you will receive return instructions.
- Ship the item back using a trackable shipping method.
- Customers are responsible for return shipping costs unless the item is defective or shipped incorrectly.
Refunds
Refunds are issued after inspection of returned item.
- Approved refunds will be processed to the original payment method.
- Shipping charges are non-refundable.
- A restocking fee of up to 15% may apply. Please allow 5–10 business days for processing.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item:
- Contact us within 48 hours of delivery.
- Provide clear photos of the issue and packaging.
- We will repair, replace, or refund at our discretion.
Warranty Claims
Warranty claims are handled separately under our Warranty Policy.
Please refer to that page for full details.
Important Notice
All aftermarket performance parts should be professionally installed. We are not responsible for damage caused by improper installation, misuse, or modification.